Coaching Conversations and Effective Feedback
Lead conversations that create real change
Great leaders don’t just give direction – they listen, guide and empower.
Whether it’s a one-on-one check-in or a spur-of-the-moment conversation on the floor, every interaction is an opportunity to coach.
Coaching isn’t a formal process reserved for performance reviews or executive mentoring – it’s a daily leadership tool that shifts mindsets, builds capability and strengthens trust.
But for many leaders, knowing how to coach can feel unclear or out of reach. That’s where development matters. By building foundational coaching skills and learning how to deliver feedback that’s timely, practical and constructive, you can foster stronger relationships and help your team grow.
Overview
- Facilitator: Dr. Vanessa Cook
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Upcoming Cohorts:
- 27th November 2025
- 29th April 2026 - Duration: 3 hours
- Format: Online (Zoom)
- Ideal for: Frontline leaders, supervisors and safety professionals
About the workshop
Facilitated by Psychologist and Sentis’ Head of Positive Safety, Dr. Vanessa Cook, this practical, half-day workshop gives leaders the confidence and skills to have more impactful conversations at work.
Through hands-on activities and real-world examples, you’ll learn how to:
Recognise when and how to apply a coaching approach in everyday situations
Ask better questions that prompt reflection and responsibility
Deliver feedback that is clear, helpful and action-focused
Create a psychologically safe space for honest dialogue and development
Whether your goal is to improve performance and trust or support cultural change, this workshop provides a practical toolkit to make coaching conversations part of the everyday.
What we'll cover
Understand how to leverage neuroscience-backed techniques to deliver effective, quality coaching and feedback.
Learn our four-step coaching process which guides you through setting the scene, seeking understanding, sharing ideas and recommendations, and shaping an action plan.
Explore strategies to manage coaching challenges such as engaging quiet or avoidant individuals and dealing with dominating or derailing behaviour.
Meet your facilitator
For more than 13 years, Dr. Vanessa Cook has provided counselling, training and consulting to individuals and organisations across industry.
Specialising in the design, development and delivery of training programs, Vanessa is an expert in resilience, health behaviour change, positive psychology, motivation and engagement.
Whether you’re a leader looking to foster a positive culture or a team member aiming to contribute meaningfully, Vanessa can set you on the right path.
What people say about Sentis
Frequently asked questions
Got questions? We've got answers.
How does the online workshop work?
When you enrol:
- You will be sent an email with confirmation of your purchase.
- This learning program is facilitated online using Zoom. You will receive a Zoom invite email within one business day from purchase, including a calendar placeholder and a link to join the workshop session.
How many others will be in the workshop?
The workshop is designed for a maximum of 20, allowing for an engaging and supportive learning environment.
Can I arrange a private cohort?
Definitely! If you have at least 6 participants you’d like to put through this training, reach out to positivesafetycommunity@sentis.com.au to arrange a private session for your organisation.
Will I get any resources to embed my learning?
You’ll receive a workbook by email before the workshop.
Can I earn CPD points for this workshop?
What if I can't attend the session live?
We understand things come up! If you’re unable to attend your scheduled session, just let us know as soon as possible — we can help you transfer to a future date or discuss alternative options. Email us at positivesafetycommunity@sentis.com.au.
Will the session be recorded?
Can I do this workshop if I’m not in Australia or New Zealand?
Do I need to download or install anything?
