Using Errors to Drive Safety, Quality and Production

Jan 12, 2018

There’s no denying that errors and mistakes can be costly. The financial and operational implications, and importantly, the impact on safety is concerning. But errors also create valuable learning opportunities. For an individual operator, an error highlights gaps in knowledge or skill and offers a chance to develop new competencies. At a team level, errors between co-workers highlight friction in communication, coordination and planning activities. At the organisational level, common trends or patterns in errors suggest avenues to tighten up the framework of overarching procedures and processes that drive important business outcomes. In these ways, errors can be inherently good for business, driving improvements in the ‘golden trifecta’ of safety, quality and productivity. Adopting a psychological perspective on error management—namely, by promoting a social environment that is conducive to discussing and learning from errors—is a critical, albeit often overlooked aspect of organisational functioning.

Creating a positive error management climate is crucial to achieving exemplary safety performance. In this white paper, we explore how errors and mistakes can be good for business if used as a tool for continuous learning and safety improvement.


  • Error Prevention and Management
  • People, Systems and Performance
  • Profile of a High Reliability Organisation
  • Targeting Teams and Individuals to Achieve Exemplary Performance
  • The Success Profile of a Culture that Supports Error Management

Access the White Paper

Want access to our library of resources, minus the forms?

Sign up to our Positive Safety Community, for free!

Sign up to our newsletter

"*" indicates required fields

By clicking submit and supplying my contact details, I agree for Sentis to contact me, including via email, to keep me informed about Sentis products and services. I understand that I can opt-out at any time. For more information, please see our Privacy Policy.

This field is for validation purposes and should be left unchanged.

Related resources

Want access to our library of resources, minus the forms?

Sign up to our Positive Safety Community!
This website uses cookies to improve your online experience and to provide site functionality. By using this website you agree to the use of cookies as outlined in our privacy policy. Learn More